Frequently Asked Question
I get an old invoice number in the screen and can not raise a new invoice. What can I do?
Last Updated 2 years ago
Your next invoice number will not be generated sometimes due to unexpected system exits due to power failures or abnormal machine shutdown, etc
System admin can use the system's built-in function of number adjustment in such cases to automatically retrieve the next available number so that the invoicing can take place without any delays.
- Login to the system using the administrator account
- Go to the invoice screen
- Click on the red colored "D" (Delete) button
- Select "Yes" to the next two questions
- Enter your password if approval is requested and type in a reason for the adjustment
- System will automatically shutdown and in the next re-load the new next available invoice number will be displayedÂ
Sample video